Return Policy Page
At Holibees, we want you to be completely happy with your shopping experience.
If something isn’t right, we’re here to help make it right. ?
This Return & Refund Policy explains how returns, exchanges, and refunds work for orders placed through www.phpstack-1450304-5916810.cloudwaysapps.com.
1. Eligibility for Returns
You can request a return if:
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The product you received is damaged, defective, or different from what you ordered.
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You notify us within 7 days of receiving your order.
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The product is unused, in its original packaging, and with all tags and labels attached.
Certain products cannot be returned for hygiene or customization reasons, such as:
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Jewelry and accessories (earrings, etc.)
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Intimate wear or swimwear
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Personalized or custom-made items
2. How to Request a Return
To request a return:
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Go to your Holibees account → Orders → Request Return.
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Select the item(s) you want to return and share a short reason.
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Upload photos if the product is damaged or incorrect.
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Our support team will contact you within 2–3 business days to confirm and arrange pickup.
Alternatively, you can email us at support@holibees.com with your order number and details.
3. Return Process
Once your return is approved:
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We’ll schedule a courier to collect the item from your address.
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After we receive and inspect the returned item, we’ll notify you by email.
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Refunds or exchanges will be processed based on the item’s condition and eligibility.
4. Refund Timeline
Refunds will be issued using your original payment method within:
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5–10 business days after the returned item is received and approved.
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For Cash on Delivery (COD) orders, refunds will be issued as a Holibees store credit or via bank transfer.
Delivery or shipping fees are non-refundable, unless the product was incorrect or damaged upon arrival.
5. Exchanges
We currently support exchanges for the same product (in case of size or color issues) if the item is in stock.
If the item is unavailable, we’ll offer a refund or store credit instead.
6. Damaged or Incorrect Items
If you received a wrong or damaged product, please contact us immediately at support@holibees.com.
We’ll prioritize your case and arrange a quick replacement or full refund — at no cost to you.
7. Vendor Products
As Holibees is a multi-vendor platform, each seller is responsible for ensuring product quality and order fulfillment.
We facilitate communication and handle the return process, but final approval depends on vendor confirmation after inspection.
8. Contact Us
Need help with your order?
Our customer care team is always ready to assist.
? Email: support@holibees.com
? Location: Cairo, Egypt
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Because shopping local should always feel safe and simple.
